Answer with context
Welcome callers with your hours, service area, FAQs, and approved business information.
AI reception. Locally managed.
You handle the job.
We’ll take the call.
An AI receptionist built around your trade. Answer callers, capture the right job details, and keep your next steps in one place, even when your hands are full.
Keep your current business number Built around your trade Month to month
ReceptionEXAMPLE CALL FLOW
WHEN THE PHONE RINGS
A clear next step starts here.
CALLER“Our AC is running, but the house isn’t cooling.”
RECEPTION“I can help collect the details. Is this for your home or a business?”
The details your team needs.
Service request · Location · Urgency · Next step
From conversation to a useful record.
Illustrative conversation. Your services, your rules, your call flow.
A locally managed, trade-specific AI receptionist for Kentuckiana contractors. Configured with you. Tested around your calls. Supported close to home.
ClarksvilleSouthern IndianaLouisville
From first ring to next step
A good call deserves a clear outcome.
Configured around your services, service area, schedule, and the way your team works.
Get the right details
Understand the request and collect what your team needs, one question at a time.
Find the next step
Capture a lead or check actual availability with a scheduling package.
Keep everyone informed
Review call summaries, leads, appointments, and follow-up in your workspace.
Built for your line of work
Your trade has its own language.
Your receptionist should, too.
Start with a trade-specific call flow, then make the services, questions, pricing answers, and safety language yours.
PLAYBOOK
HVAC
Capture no-cool, no-heat, maintenance, replacement, and indoor-air-quality requests with the right intake and safety boundaries.
- Cooling and heating repair intake
- Maintenance scheduling
- Replacement estimate requests
PLAYBOOK
Plumbing
Separate routine fixture work from active leaks, drain backups, water-heater issues, and true safety concerns without diagnosing over the phone.
- Leak and fixture repair intake
- Drain and sewer requests
- Water-heater service
PLAYBOOK
Electrical
Collect the affected circuit, equipment, outage scope, and observable danger signs while avoiding risky testing instructions or code-compliance promises.
- Circuit and outlet issue intake
- Panel and breaker requests
- Lighting and fixture projects
Opportunity calculator
What could those missed calls be worth?
Try your own call volume and average job value. This is a planning estimate, with assumptions you control.
Missed-call calculator
What could unanswered calls be costing you?
Use your own rough numbers. Adjust the capture rate to keep the estimate conservative.
Estimated annual revenue recovered
$27,040 About $2,253 per monthPotential missed revenue each year$270,400
Estimated calls recovered each year42
Straightforward packages
Start at the level your call flow needs.
Connected-minute allowances are visible throughout the month. Service continues above the allowance at the stated per-minute rate.
01
Capture
A focused receptionist foundation for capturing and qualifying missed opportunities.
$199/ month
$299 one-time setup
200 connected minutes$0.65 per additional minute
- Trade-specific call intake
- Lead qualification
- Internal operations dashboard
- Weekly performance report
02
Book
Scheduling workflows and deeper intake for growing service teams.
$349/ month
$499 one-time setup
600 connected minutes$0.50 per additional minute
- Everything in Capture
- Verified appointment scheduling
- Returning-customer context
- Calendar connection workflow
03
Dispatch
Higher-volume operations, crew-aware availability, and advanced reporting.
$599/ month
$750 one-time setup
1,200 connected minutes$0.40 per additional minute
- Everything in Book
- Crew-aware availability
- Advanced service-area rules
- Priority operations monitoring
All packages are month to month.Compare setup and capabilities
Fits the operation you have
Keep the number your market already knows.
Where supported by your carrier or phone system, unanswered, busy, overflow, or after-hours calls can route to a dedicated receptionist number. We verify the exact routing options before activation. The internal scheduler works on its own, or an approved calendar connection can be added during launch.
Verified call routingWe test when your phone rings and when the receptionist answers.Scheduling statesRequested, confirmed, failed, and synchronized remain explicit.Weekly reviewConversion, demand, failures, and follow-up in one report.
BUILT INSmiley Nichols Reception scheduler
Manage bookings, crew capacity, rescheduling, and cancellations with a clear activity history.
CONNECTED DURING SETUPGoogle Calendar
Available after you authorize your account and your scheduling scenarios pass testing.
LIVE BOOKING VALIDATION PENDINGJobber
Discuss your workflow during setup. Live appointment booking requires validation in an authorized account before it can be offered.
Your business, your boundaries
Helpful by design.
Careful with the details.
Your own workspace
Client accounts can access only the business records assigned to them, with optional two-step verification for sign-in.
Choose what is kept
Choose no transcript storage, a structured summary, or full transcripts in your workspace. The app does not store call audio; voice-provider recording and retention settings are reviewed separately before launch.
English / Spanish
Configure either language option, with voice compatibility and real-call testing confirmed before launch.
Before you ask
Clear answers before a sales conversation.
Do I have to replace my current business number?+
Usually not. Supported carriers can route unanswered, busy, overflow, or after-hours calls to a dedicated receptionist number. We verify your carrier's exact capabilities and test routing before activation; not every phone plan offers conditional forwarding.
Is this self-service software?+
No. Smiley Nichols Reception is locally managed. Setup includes call-flow discovery, trade configuration, knowledge setup, scenario testing, and launch acceptance.
Can it work with my calendar?+
The internal scheduler works without another scheduling product. Google Calendar can be connected after client authorization and acceptance testing. Jobber connectivity is available, but appointment writes remain an external acceptance item until validated in an authorized account.
Can it speak Spanish?+
Clients can choose English-only or English/Spanish configuration. Bilingual launch requires a compatible multilingual voice and real-call acceptance testing.
What happens to call transcripts?+
Each client chooses no transcript storage, structured summaries, or full transcripts in the workspace. The app does not store call audio. Voice-provider recording and retention are separate settings reviewed before launch.
What happens after I inquire?+
Luke reviews your needs, confirms the scope and price, then collects your approved business information. You test representative calls and approve the setup before phone routing is activated. An inquiry is not a purchase or an instant activation.
How do I request help or a change?+
Report a problem from a call in your workspace, or submit a request to change hours, services or approved answers. You can track its status while the operator reviews it. Changes are not applied automatically. Human support coverage and response expectations are agreed before launch; this is not an emergency service.
Is there a long-term contract?+
The initial packages are positioned month to month. Final service terms, usage assumptions, and launch acceptance are documented before activation.
Live demo
Call the receptionist, not a recording.
Dial the shared demo number, choose option 3, and describe the call flow you want to improve.
CALL THE DEMO(502) 713-0443
Choose option 3 for Smiley Nichols Reception
Let’s talk about your calls
Built around your business.
Starting with a conversation.
Tell us what happens when you can’t answer. We’ll work through your call flow, scheduling setup, and a sensible package together.
A locally managed setup No payment during this inquiry Your call scenarios tested before launch
BUSINESS INQUIRY
Start with the basics.
Usually reviewed within one business day.