Terms & conditions

1. Who the service is for

Smiley Nichols Reception is a service brand operated and provided by Smiley Nichols LLC. Before contracting, the signed service order must identify Smiley Nichols LLC as the legal service provider, its notice address, the contractor customer, authorized contacts, effective date, and agreed scope. These proposed terms are for business customers and their authorized adult workspace users, not a contract imposed on people who call a contractor.

Only authorized users may access a contractor workspace. Client administrators and viewers have different permissions; an invitation grants only the stated business access. Keep passwords private, report suspected compromise promptly, and do not share an operator account.

2. Scope and launch acceptance

The agreed scope may include business-information responses, approved intake, service-area checks, appointment requests, verified scheduling, and reporting. The contractor must review its configuration, approved safety language, pricing responses, hours, and launch test results before service activation.

An appointment is confirmed only after the configured scheduling write succeeds. Failed or uncertain operations require follow-up. External calendar and field-service connections require the account owner's authorization, suitable permissions, and acceptance tests. An unverified integration is not a promised production capability.

3. AI limitations and emergencies

The receptionist is AI, not a human employee, licensed technician, emergency dispatcher, or professional adviser. It can misunderstand speech, give an incomplete answer, or be unavailable. It must not diagnose equipment, invent prices or availability, or promise technician arrival times. Contractor staff remain responsible for reviewing follow-up work and delivering services.

Do not use Smiley Nichols Reception as an emergency-response service or as the sole channel for urgent safety issues. People facing immediate danger should contact emergency services or the appropriate utility from a safe location. The contractor must supply and approve trade-appropriate emergency instructions.

4. Customer responsibilities

Provide accurate services, exclusions, prices if approved, service areas, operating hours, policies, and calendar capacity. Obtain authority to connect business systems and supply customer information. Keep configurations current and review appointments, errors, and unusual outcomes.

The contractor is responsible for notices, permissions, and a lawful basis for its caller-data processing and any transcription, including rules that depend on caller location. Smiley Nichols Reception's technical settings do not determine whether a particular use is lawful. Do not submit payment-card numbers, government IDs, medical information, or other unnecessary sensitive data.

5. Plans, usage and cancellation

The commercial service order should state the selected package, setup fee, monthly fee, connected-minute allowance, additional-minute rate, billing-period dates, payment method, taxes if applicable, cancellation procedure, and when changes take effect. Public pricing is informational until scope and charges are agreed. This application does not itself authorize or collect payments.

The offer is month to month. Proposed cancellation is effective at the end of the current paid service period after written notice before renewal; setup work already performed and used service are not automatically refundable. The final service order must expressly settle refund and cancellation terms. Informational usage caps are not automatic billing or call-stopping controls. No unlimited allowance, revenue guarantee, or service-level guarantee is implied.

6. Acceptable use and data

Do not use the service for fraud, impersonation, illegal activity, harassment, unauthorized access, credential collection, or attempts to bypass tenant isolation. Do not upload malicious code or conduct disruptive testing without written authorization. Smiley Nichols LLC may restrict compromised accounts or unlawful use of Smiley Nichols Reception to protect others, with notice when practical.

Customers retain rights in their business content and customer records. They permit processing needed to configure and operate their agreed service. Smiley Nichols LLC retains rights in the Smiley Nichols Reception software and reusable templates. The privacy notice describes the current processing design; any required data-processing agreement must separately define the parties' roles and obligations.

7. Availability and responsibility

Hosting, voice processing, authentication, and connected calendars can fail or change. Neither party should promise uninterrupted or error-free service. Estimated opportunity values and illustrative demo data are not recognized revenue, actual client results, or a promise of recovery.

Proposed risk allocation for legal review: to the extent permitted by law, exclude indirect or consequential losses and limit ordinary contractual damages to the service fees paid for the preceding twelve months. This proposal must not limit liabilities that cannot lawfully be limited, fraud, willful misconduct, or either party's mandatory privacy obligations. Counsel must evaluate insurance, security liabilities, and an appropriate negotiated cap before adoption.

8. Ending service and disputes

On termination, agree a safe date to disable routing and external connections, revoke user access, and arrange authorized record export and deletion. Historical audit records or backups may need separate treatment; no automatic deletion deadline is promised by this draft.

Start disputes by contacting the notice address in the service order. Indiana law is proposed for a local business agreement, subject to mandatory law and counsel's review. There is no automatic arbitration obligation or jury/class waiver here. The separate proposed arbitration addendum applies only if reviewed and expressly adopted in a signed agreement.

9. Changes and agreement records

A material change to service scope, pricing, privacy obligations, or dispute resolution requires appropriate advance notice and agreement where required by law. Publishing a revised draft does not retroactively change an existing contract. Keep the accepted agreement version and customer acceptance record with the service order.